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Website User Questionnaire

1. User Demographic

Industry:


Job Title:


Frequency of online purchasing:
Very often (Multiple times a week)
Often (Every one to four weeks)
Occasionally (Every one to six months)
Rarely (Every six to twelve months)
Never



2. General

Have you visited this site before?:
Yes
No


Which pages did you access during your visit?:
Homepage
Products
Contact Us
Checkout
My Account
Other

Which other sites do you use to purchase similar products?:


How would you compare this site to the above sites?:
  1 2 3 4 5  
Much Worse Much Better



3. Site Design

Describe your first impression of the site in one word:


Select from 1 to 5 how you feel the site preformed in each area:
  1 2 3 4 5  
Simple Complicated
Clean Cluttered
Light Dark
Modern Outdated

4. Content

The content was easy to read:
  1 2 3 4 5  
Strongly Disagree Strongly Agree


It was easy to find the information I was looking for:
  1 2 3 4 5  
Strongly Disagree Strongly Agree


If you were unable to find the information you were looking for, what information did you require:


If you were looking for a product, where you able to find it:
Yes
No
Suitable alternative found


If you found a product that you wished to buy was it:
In stock and priced
In stock but unpriced
Priced but out of stock
Out of stock and unpriced
I was unable to find a suitable product



5. Functionality

If you used the quick order form, was it easy to use:
Yes
No
I did not use the quick order form


If you used the checkout, was it easy to use:
Yes
No
I did not use the checkout


If you were looking to buy a product but did not place an order, please explain why:



6. Finally

Comments: